Terms and Conditions
Terms and Conditions for shopping in the online store at HomesLinen.com
Customer’s registration requirement
Any natural person or legal entity that has the intention to make a purchase via the Homeslinen.com online store, shall be obliged to fill out and confirm the correctness of the data in the registration form, which can be found here, thereby creating a customer’s own profile.
By creating a customer’s profile, the registered natural person/legal entity shall:
1. Acquire a username and password, which are used for identification in the online store at homeslinen.com
2. Agree with these Terms and Conditions pertaining to the shopping process in the online store at homeslinen.com
3. Receive the right to place valid orders for purchasing of products, which have been offered in the online store at homeslinen.com, as well as the right to cancel the orders by following due procedure.
At its own discretion, Homeslinen.com shall reserve its right to deny access, to cancel customer’s registration, to remove or modify content, or to refuse to fill any orders. In case of refusal to fill an order, this shall not incur any costs charged to the Customer.
Shopping procedure
When you place an order to purchase an item from the online store at homeslinen.com, we will send you a confirmation e-mail containing the order details and confirming its receipt. Any order placed on homeslinen.com represents and shall be considered as an offer to purchase a certain item; such an offer is deemed to be “under consideration”. After the verification of all stocks related to the order, we will send you a second confirmation e-mail, after which the order will be filled. In the event that the ordered items are not available, a Homeslinen.com representative will contact the customer.
For the final execution of the order, the customer needs to do the following:
1. To provide a valid delivery address, an e-mail and a phone number.
2. To activate the filling of the order by clicking on “Confirm order”.
3. To pay the ordered items. The order is deemed to be accepted and its processing begins only after the payment of the corresponding price has been made, except in cases when the cash on delivery payment method has been used.
Two weeks after the delivery of the order, the customer will receive an additional e-mail requesting a feedback on the quality of the provided service and the ordered items.
Rights and obligations of the Parties
The Homeslinen.com online store shall be obliged to deliver the ordered items within the agreed delivery-time. The Homeslinen.com online store shall be obliged to carry out with due care all the arrangements agreed upon with the customer. The Homeslinen.com online store shall not be responsible for any incorrectness related to the product’s information provided by the manufacturer. The Homeslinen.com online store shall not be obliged to deliver any ordered item in cases where an incorrect address or phone number has been provided. The Homeslinen.com online store shall not be obliged for any delay or inability to carry out its obligations in the event of circumstances beyond its control.
The customer shall have the right to demand the returning of the item, in the event that deficiencies have been found or the delivered item apparently does not match the ordered one, and where these deficiencies and discrepancies could not be established at the moment of accepting the shipment. The claim, in case of deficiencies and apparent discrepancies, shall be made within three (3) business days following the shipment receipt. In case the item has apparent faults due to improper transportation, the customer shall have the right to require the returning of the item. In this case, the customer shall not sign the shipment accompanying documents that state the delivery of the item and he/she shall immediately notify us. The customer shall have the right to return the item when the price due does not match the agreed amount. The customer shall have the right to withdraw from the concluded contract within seven (7) days from the day following the shipment of the item, without paying any compensation. In this case the item shall be returned in its original undamaged packaging, unused, intact, and without disturbed commercial appearance. The return expenses shall be borne by the Customer. When raising a claim, the customer shall be entitled to claim a refund of the amount paid or to receive a price reduction. In the event of a claim, a Homeslinen.com representative shall have the right to require a photo of the faulty item or its return as proof of the grounds for the claim. In all cases of returns, the customer shall notify in advance a representative of Homeslinen.com. For more information, please visit the “Purchase order cancellation and claims” section.
The customer shall be obliged to provide a valid phone number and delivery address. The customer shall be obliged to pay the corresponding amount for the ordered items. The customer shall be obliged to pay the amount of other expenses, such as a delivery price, an additional packaging, etc., as agreed by the Parties. The customer shall be obliged to ensure the receipt of the ordered items. The customer shall be obliged to receive the ordered items. The customer shall be entirely responsible for the protection or transfer to third parties of his/her user name and password, as well as for any other actions performed with them. The customer shall be obliged not to place fictitious orders, post misleading reviews of a certain item, and not to provide any other false information. The customer shall be obliged not to infringe other’s material or non-material rights. The customer shall be obliged to abide by the current Bulgarian legislation and these Terms and Conditions for shopping in the online store at Homeslinen.com.
Individual orders. Individual orders are all orders with custom sizes, provided by the customer. Each individual order is confirmed after minimum 50% advance payment. Individual orders or parts of them cannot be returned or exchanged, except for the cases of faulty items, whereas the claims procedure applies.
Conditions of newsletter subscription Use
Discount for newsletter subscription is only applied to the first order of clients who have previously subscribed for the newsletter. The discount applies to full priced products only and does not apply to discounted products and products in promotions.
Personal data protection
The Homeslinen.com online store shall be obliged to use the customer’s personal data only and exclusively for the purposes set out in these Terms and Conditions. In cases where the customer has provided false information, this obligation shall be considered invalid. The Homeslinen.com online store shall be obliged not to disclose customer’s personal data to third parties, unless the customer has granted an explicit approval to do, or the information has to be supplied to the competent authorities under the Bulgarian law. The Homeslinen.com online store shall be obliged to use the personal data, provided by the customer, only for the following purposes:
1. To process a customer’s order
2. Statistical purposes aimed at improving the online store operation
3. To administer and maintain the content of the online store
If you have given your consent to receive information regarding new items and promotions, which could be of interest to you Upon creating a customer profile, you will be given the opportunity to express your consent to receive information sent by the Homeslinen.com online store via an e-mail, regarding items, promotions, and special offers. In the event that you do not want to receive any feedback from Homeslinen.com, please put the correct check mark in the specified box here.
Applicable law
Any unresolved issues between the Homeslinen.com online store and the customer, arising out of or related to these Terms and Conditions, shall be governed by the current Bulgarian legislation.
